Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you still need help, feel free to contact us
Many of our products are fragrance-free or lightly scented with naturally derived fragrance. We always indicate this clearly on each product page for transparency.
Absolutely. All Naterrai products are 100% vegan and cruelty-free, never tested on animals, and made without animal-derived ingredients.
No. Our formulas are free from parabens, sulfates, phthalates, and other harsh ingredients. We focus on gentle, botanical care that respects your skin’s natural balance.
We currently ship to the United States, United Kingdom, and European Union countries. Orders are processed within 1–3 business days.
Estimated delivery times:
USA: 4–5 business days
UK & EU: 5–7 business days
Shipping times may vary slightly during busy seasons.
We offer free standard shipping on all orders.
Yes. While our formulas are especially gentle for sensitive skin, they are thoughtfully crafted to support all skin types including normal, dry, oily, combination, and mature skin.
Our ingredients are gentle and plant-based, but we always recommend consulting with your healthcare provider before introducing new skincare during pregnancy or breastfeeding.
Each product page includes a full ingredient list and explanation of key botanicals. You can also visit our About page to explore our philosophy and sourcing practices.
Occasionally, yes! Sign up for our newsletter or follow us on social media for updates on seasonal offers, exclusive launches, and community love.
We accept returns of unopened, unused products:
Within 30 days for U.S. orders
Within 14 days for UK & EU orders
Returned items must be in their original condition and packaging. A 10% restocking fee may apply.
Simply contact us at info@naterrai.com with your order number and reason for return. We’ll guide you through the next ste
No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and enjoy faster checkouts in the future.
Once your order ships, you’ll receive a tracking number via email. You can also check your account dashboard for updates.
Whether your skin is reactive, delicate, or simply in need of a softer approach, we’re here to help you feel calm, seen, and supported, one nurturing product at a time.
Welcome to Naterrai where your skin is always treated with kindness.
