We want you to feel completely confident and cared for when shopping with Naterrai. If something isn’t right, we’re here to help make it right.

Return Window

We gladly accept returns on unopened and unused products in the following timeframes:

• United States: within 30 days of delivery

• UK & EU: within 14 days of delivery

To be eligible for a return, your item must be:

• Unused and unopened
•  In its original packaging
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety, we do not accept returns of:

• Opened or used products

• Items purchased during clearance or final sale events

• Gift cards

Restocking Fee

To help us continue offering free shipping and accessible pricing, a 10% restocking fee may apply to returns due to change of mind.

This fee applies only if:

• The return is not due to product fault or error

• The item is unused, unopened, and in original condition

We cannot accept returns for products that have been opened or used.
If unsure whether your item qualifies, reach out to us, we’re happy to help.

How to Request a Return

Email us at info@naterrai.com with your order number and reason for return. We’ll provide return instructions and the shipping address.

Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method minus the 10% restocking fee, if applicable.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return was due to an error on our part.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 3 days of delivery. Be sure to include a photo so we can quickly resolve the issue with a replacement or full refund.