Effective Date: October 5th, 2025
Welcome to Naterrai. By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
This website is operated by Naterrai. Throughout the site, the terms “we,” “us,” and “our” refer to Naterrai. By accessing or using our website, you agree to be bound by these Terms & Conditions, including any additional policies referenced herein.
You must be at least 18 years of age or the age of majority in your jurisdiction to make purchases from our website.
All products and prices are listed in USD
We reserve the right to update product prices or discontinue products at any time without prior notice
We do our best to accurately display product information, but we cannot guarantee that your monitor’s display will be completely accurate in color
Orders are processed once full payment is received via our secure checkout
We accept major payment methods (Visa, Mastercard, PayPal, etc.)
All transactions are subject to verification and may be declined at our discretion
We currently ship to the EU, UK, and USA only. Delivery times may vary based on destination and carrier delays. More information is available on our Shipping & Delivery page.
We accept returns within:
30 days for orders shipped to the U.S.
14 days for orders shipped to the UK & EU
Returned items must be unopened, unused, and in original condition. A 10% restocking fee may apply. Full details are available on our Returns & Refunds page.
All content on this site — including logos, text, graphics, and product designs — is the property of Naterrai and may not be used, reproduced, or copied without written permission.
You agree not to use our website:
For any unlawful or abusive purpose
To violate any applicable laws or regulations
To transmit viruses or malicious code
To the maximum extent permitted by law, Naterrai shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We reserve the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and your continued use of the site signifies your acceptance of any changes.
For any questions about these Terms & Conditions, please contact us at:
Whether your skin is reactive, delicate, or simply in need of a softer approach, we’re here to help you feel calm, seen, and supported, one nurturing product at a time.
Welcome to Naterrai where your skin is always treated with kindness.
